Consumer Assistance Council
Also known as CAC
The Consumer Assistance Council, Inc. (CAC) works in cooperation with the Massachusetts Attorney General’s office and offers a free, voluntary mediation program aimed at resolving consumer complaints. CAC provides services to Cape Cod and the Islands consumers, visitors, businesses and consumers who have complaints with a Cape Cod or Islands business.
Attention is given to the elderly, people with disabilities, those with language barriers, and all others without regard to income. Complaints typically involve automobile repairs and sales, home improvement, debt collection and credit problems, shopping rights, and landlord/tenant disputes.
CAC also operates an information hotline staffed during normal business hours with trained volunteers who can answer questions concerning consumer rights. We also provide referrals to appropriate organizations or to other government agencies that can better assist you with your problem.